Rothy's Reviews

I think for the amount of money we're paying, a lining should be put in the front so the toes aren't scraping on the canvas. I have cheaper shoes with built in toe liners so I can wear them without socks.... Isn't that the point with flats? Not comfortable!

Terrible customer service. Slow shipping and no apologies about it. No discounts or help to expedite shipping is offered. For this high price point, service should be much better.

This company is shameful. They use false advertising on the website to say when your order will arrive in a date range. It also says shoes ship from the warehouse same day or next day. I based my shipping choice on this information and paid extra for Standard Shipping because I needed them in time for a trip. After three days with no shipping confirmation, I web chatted and called them to say that my shoes could no longer arrive in time for my trip based on the shipping I chose. I asked if I could change to expedited shipping to get them before I left. They said "No" and also, "No" I cannot cancel my order.
Great! So you left me high and dry and don't even care? Don't give them your business they do not care about their customers at all.

Purchased a pair of Rothy’s for work and noticed after one wash that pieces started to come out. Sent in pictures to customer service to show them the bottom of the soles to show they have barely been worn and they suggested I “use a thread and needle to put the pieces coming out back in.” Needless to say I will not be purchasing from them again.

Terrible customer service! Spent over and hour trying to get an exchange squared away! Talked with one associate then “chatted” with three different associates b/c they waited to respond and let the chat time out! Don’t trust the “free and easy” return/exchange policy! Definitely have to jump though hoops! Also take a look at their actual sustainability reports…

Bought Flats after admiring them on someone and being drawn in by the manufacturer mission. Was on a chat with a representative on the website and was told to size up for better fit.
I was disappointed by the fit ( too large), total lack of arch support and even darker color than advertised. Wore them without and with arch support. Gave me blisters on each occasion. Feet got tired. Not comfortable.
For the price totally not worth it. I’d expect a large percentage charity donation to make them at least worth the expense. Just advertising recycling does not do it for me since there are a lot of other recycling business out there.

Wish I had read the reviews ahead of time… Rothy’s is a terrible company. I ordered 2 pairs of shoes during their sale event. I received one. After a few days I contacted them to see when the next one would be arriving. They then informed me the other pair is on back order and will not be filled. Ever. They never contacted me to tell me this. They then offered me. Gift card. And when I wanted a return had to escalate it to the management team for approval. I spent over an hour via text chat and then talking to a person and still don’t have the shoes or a refund and will need to follow up in 24-48 hours. Never again. This company is terrible.

I thought I was the only one with this opinion...but reading this, I had a common experience (for context, I never give reviews, I just would have wanted to know this before purchasing).

I bought a pair and within three wears, the sole peeled off the bottom of the shoe. They sent a replacement (and it arrived quickly) but I've had problems with them too. I didn't even bother reaching out because I don't want a third pair of broken shoes haha.

Maybe TMI but they also smell SO BAD SO QUICKLY. I don't typically have problems with this so it's weird to me. I tried washing them and it didn't help.

If they were 40$, I would give them three stars. For 150$? I wish I could give zero stars.

Echoing the stories told here: Rothy’s has a quality control problem and unresponsive customer service. Buyer beware because you could end up with a pair of $165 shoes that start to disintegrate after a couple of months of infrequent wear. I went from being thrilled about the style and fit to being horribly disappointed. Got a pair of black loafers, loved them, wore them lightly (mostly in the house over the last couple of months — looking forward to wearing them out and about once the weather got warm). I’ve probably worn them 30 times — both the uppers and soles still look new — EXCEPT I looked down a couple of weeks ago and noticed a hole in the side. Not in a place that gets any wear or pressure on it — just random, on the outer edge about halfway up my foot. When I googled this problem I found that it is actually a known problem — seems to be a manufacturing defect. Even though I’ve had the shoes for longer than the 30 day return period, I contacted Rothy’s. I spoke to Hillary and a supervisor named Liam and they were completely unwilling to consider an exchange. (I don’t fault them — reviews across the internet make it clear this is how the company operates). You would think that a company founded on word-of-mouth marketing would want to be sure that they stand behind their products. Nope! I don’t know about you, but I can’t afford a pair of $165 shoes that I can only wear a few times. It’s such a shame because I already had other colors in mind to order next. Now instead of me being an evangelist for Rothy’s as cute, must-have shoes, I will be telling everyone I possibly can not to waste their money. I don’t think that “most” Rothy’s shoes are likely defective, but when the ones a given customer purchases are, the company needs to make it right, because word-of-mouth works both ways. Utter fail from Rothy’s. I plan to follow up with a letter to their head of marketing Elie Donahue to be sure that company leadership knows what is happening with the brand.

I received a medical professional discount so I ordered 3 pairs of different shoes. I was surprised to find that 2 pairs were really not suited to my feet. They fit, they just didn't feel right. I returned the shoes, but they also returned the discount. I contacted their customer service to see if the discount could be applied to the shoes I was keeping but they said no, it's one time only, and the computer applied the discount to the pair I didn't like and could not be transferred. There's no way- truly. They advertise they support medical professionals but like, really its very restrictive. Customer service told me the next time I got a discount code from them, only buy one pair of shoes in that order. Weird! Telling me not to try and buy more at one time??? These people are weird. The one pair was good, but they may also have bad shoes...